Best customer success podcasts in 2026

Akshay Datt

Founder of Unnati and host of Founder Thesis, a long-form interview podcast with company founders. Over 400 episodes since 2020.

The best customer success podcasts in 2026 are [Un]Churned, The Customer Success Pro Podcast, CHURN FM, Customer Success Career Coach, The Customer Success Leadership Podcast, Customer Success Talks, Mastering CS and The Digital CX Podcast. A customer success podcast is a show for the people who keep customers after the sale: the CSM running a book of accounts, the leader who owns retention, and the person trying to get into the job.

Most of the category has stopped. About two in three customer success podcasts on published lists have released nothing in three months, including shows made by four of the category’s own software companies.

Best customer success podcasts in 2026

The best customer success podcasts in 2026 are these eight, each the strongest live show for one part of the job.

[Un]Churned is the one to start with. Gainsight’s show goes out every week, and its recent episodes ask whether AI can manage a whole renewal book, how Salesforce cut customer attrition from 20% to 8%, and why every CSM will need commercial skills within eighteen months.

The Customer Success Pro Podcast is the close second. Anika Zubair publishes most Wednesdays, and lately nearly every episode circles one shift: the CS team being judged on net revenue retention, with titles like “Stop Reporting Churn. Start Forecasting NRR.”

Pick by the job in front of you. A CSM preparing for a final-round interview and a VP defending headcount need different shows.

Best podcasts for customer success leaders

The best podcasts for customer success leaders are The Customer Success Leadership Podcast, The Customer Success Pro Podcast, [Un]Churned and This is Growth!. All four assume the listener owns a number.

Angeline Gavino’s show is the shortest, about seventeen minutes every two weeks, and most episodes are Gavino walking through one framework. Recent ones cover auditing an overloaded CSM’s workload, performance management, and rebuilding the value story when a champion leaves. It plays like a manager’s briefing more than an interview.

This is Growth! publishes rarely, three episodes in the past year. Each one is a CS leader walking through a single operating decision: how Lovable runs customer success, how Smartling’s chief customer officer cut the cost of the function by 70% without layoffs. Few episodes, all of them usable.

Best podcasts for new customer success managers

The best podcasts for new customer success managers are Customer Success Career Coach, Customer Success Talks and Customer Success: Pivot Your Career. Each is built around getting the job and then keeping it.

Carly Agar publishes every Wednesday and is past episode 145. Each episode takes one problem a CSM candidate has this week: why hiring managers skip a resume, the presentation mistakes that cut people in the final round, what makes a manager think “good hire” in the first 90 days. Twenty-two minutes fits a commute.

Customer Success Talks is the longer conversation, every two weeks, about the job once you have it: a workload that doubles, working with product on features, the AI habits a VP of customer success wants new CSMs to drop. Pivot Your Career goes out about once a month, with CSMs, chief customer officers and recruiters on how they moved into customer success from other work, lately from healthcare and product.

Best podcasts on renewals and expansion

The best podcasts on renewals and expansion are Account Management Secrets and ClearPath Conversations. Both teach a method, step by step, more than they interview.

Alex Raymond publishes every Friday for account managers, and the episodes are specific: building several champions so one departure does not sink a renewal, running a voice-of-customer program, what churned customers say when you are not in the room. ClearPath Conversations ran a summer series on renewals, from a risk audit six months out to price objections to recovering a renewal that goes sideways. It has published nothing since 28 August.

For churn itself, [Un]Churned and CHURN FM also lead the best SaaS podcasts. CHURN FM calls itself a Wednesday show and released eleven episodes in the past year, so its archive of more than 300 is the reason to subscribe.

Which software companies make customer success podcasts?

Most customer success platforms have made a podcast, and most of those podcasts have stopped. Of eight shows made by companies that sell software to CS teams, three are still publishing.

Planhat’s show is the clearest case. Anika Zubair hosted it for four years, and her farewell episode in February 2024 introduced Planhat’s VP of Customer Success Americas as the next host. Nothing has been published since. A week later Zubair launched The Customer Success Pro Podcast on her own, and it has gone out close to weekly ever since. The show belonged to the host; only the feed belonged to the company.

Gainsight shows the other route. Its first show stopped in October 2020, and [Un]Churned, started in 2022, has published every year since, 55 episodes so far in 2026. For a company planning a show of its own, company podcasts stop most often when the one person who ran it moves on, and the Planhat feed is that pattern in a single episode.

Which customer success podcasts have stopped?

Twenty-eight customer success podcasts named on published lists have released nothing in more than 90 days, the common definition of a dormant show. All of them still appear on at least one of those lists.

A few ended on purpose. The Customer Success Playbook signed off with a final episode in December 2025, after more than 140. Success League Radio closed in December 2024 with an episode announcing two replacement shows for 2025.

Most simply went quiet. Women in Customer Success, named on three of the lists, released its 150th episode in March and a short spotlight after it, then nothing. Gain Grow Retain, named on two, has been silent since December 2023 after nearly 300 episodes.

How to choose a customer success podcast

Choose a customer success podcast by the problem you have this quarter, then give one show three full episodes before judging it.

Looking for a CSM job: Customer Success Career Coach. First year in the role: Customer Success Talks. Owning net revenue retention: The Customer Success Pro Podcast, then [Un]Churned. Leading a team in twenty minutes a fortnight: The Customer Success Leadership Podcast. Renewals and expansion: Account Management Secrets. Running customer success at scale with automation: The Digital CX Podcast.

Then check the date of the latest episode. On the published lists, that one check removes about two names in three.

Frequently asked questions